We’re looking for people who are passionate about birth, community, and families.

A high achiever, goal-oriented, and organized

Ability to set and enforce expectation levels, and motivate staff for success

A problem-solver who looks for solutions that will benefit the entire organization

Ability to set priorities and delegate responsibility

Ability to formulate, extrapolate or interpret policies and practices in new or unique situations

Ability to logically solve problems and understand when to escalate appropriately 

Ability to apply common sense understanding to carry out instructions

Ability to recognize matters of sensitivity or vulnerability, as well as opportunities for the Business

Must be a team player who is capable of working independently with limited direction 

The desire to make a real difference in a small company, and to have some fun along the way 

A friendly/kind demeanor and demonstrate a sense of humor 

Ability to manage multiple conflicting priorities and meet assigned deadlines 

Ability to perform well and maintain professionalism in stressful situations 

Strong verbal and written communication skills 

Creative and capable of finding effective and efficient solutions to problems

Plans, implements, supervises, and coordinates the conduct of practice operations

Performs or delegates duties of receptionist in absence of receptionist

Sets work schedules include vacations and special needs as requested

Sets work tasks for employees

Recognizes and corrects deficiencies associated with clinic flow

Manages and coordinates the provision of client care in the clinic to assure high satisfaction and efficient service to all clients

Continuously evaluates all processes and systems in accordance with company policies and procedures

Promotes the birth center by interacting with clients, midwives, referring provider offices, payers, and vendors by providing information on services and programs in a positive and professional manner to maintain and improve the success of the birth center

Facilitate orientation and training for all new employees

Maintenance of employee personnel files and clinical credentialing files 

In conjunction with the Director of Midwifery and Administrator, facilitates orientation and training for all employees. Organizes and provides an ongoing program to assure staff competency, including drills, in-service programs, and staff attendance at outside continuing education programs.

In conjunction with the Director of Midwifery and Administrator, organizes and participates in regular staff meetings

Conducts staff performance reviews and provides recommendations for promotions/demotions, disciplinary actions and pay rate changes

Serve as liaison with the business office, clinical staff and the providers to accomplish practice goals

Purchase equipment, track office supplies, and reorder when necessary

Assist in documentation and monitoring of internal controls, policies and procedural changes as directed. Update the internal documentation system with office procedures, new employee profiles

Coordinate meetings as directed (including ordering meals and reserving meeting space)

Onboard support for new employees and Offboard support for departing employees

Implement rewards and recognition program (i.e. posting announcements and ordering gifts/rewards for birthdays, anniversaries, significant employee life events)

Track and monitor: Accounts Payable and Accounts Receivable / online banking / deposits / reconciliation

Assure timely and accurate input and processing of payroll and related deductions and expense payroll processing

Responsible to the administrator for Administrative functions and the Director of Midwifery for clinical functions